Question 1

What design services do you provide?

Accepted Answer

We offer a wide range of design services, including brand identity, logos, print materials, digital graphics, social media content, photography, video, and more. If you have a specific project in mind, feel free to ask—we're here to assist!

Question 2

How does the design process work?

Accepted Answer

Our process begins with a conversation to understand your needs and vision. From there, we develop concepts, gather your feedback, refine the work, and deliver final files ready for use. We ensure clear communication at every stage to align with your expectations.

Question 3

How long does a typical project take?

Accepted Answer

Timelines vary depending on the project’s scope and complexity, but most projects are completed within 1–4 weeks. We’ll always give you a clear estimate before we start. Rush projects can be accommodated for an additional fee.

Question 4

Can I provide feedback during the design process?

Accepted Answer

Definitely! We value collaboration and welcome your input at every stage to ensure the final design aligns with your vision.

Question 5

How many revisions are included?

Accepted Answer

We typically include 2 rounds of revisions in our projects. However, since some projects have multiple stages, each stage may come with its own set of revisions built into the package. We’ll outline the details for your specific project before we begin, so you know exactly what to expect.

Question 6

How do you determine your rates and what is your payment structure?

Accepted Answer

At Tall Oak Studio, our rates are based on the project's type and size. We provide a transparent, upfront quote to avoid any hidden fees. Generally, we require a 70% deposit to start, with the remaining 30% due upon completion. We accept credit card, PayPal, Google Pay, and Apple Pay.

Question 7

Is a deposit required to start a project?

Accepted Answer

Yes, Tall Oak Studio typically requires a 70% deposit before beginning work, with the remaining 30% due upon project completion. This ensures commitment and allows us to allocate resources effectively for your project. We accept various payment methods including credit card, PayPal, Google Pay, and Apple Pay.

Question 8

In which file formats will my designs be delivered?

Accepted Answer

You will receive your designs in the necessary formats, including PDF, PNG, JPG, and vector files, ensuring they are suitable for both print and digital use.

Question 9

Who owns the final designs?

Accepted Answer

Once the project is complete and paid in full, you have full rights to use the final designs as you wish.

Question 10

Do you handle rush projects?

Accepted Answer

Yes, we can often accommodate tight deadlines. Please inform us of your timeline, and we will strive to meet it. Note that rush orders may incur additional costs.

Question 11

Do you offer ongoing design support?

Accepted Answer

We’re happy to help with future projects or updates, whether you need a one-time refresh or regular creative support.

Question 12

How do I get started?

Accepted Answer

You can get started in whichever way feels easiest for you: fill out our contact form, send us an email at info@talloakstudio.com, start a chat, or book a call to discuss your project in detail. We’re here to connect and help you bring your ideas to life.

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